BEADS & Yarn
Explanations and Information
SKEIN EXCHANGE PROGRAM: You may exchange any yarn purchased from us (in new condition, in original packaging) for a yarn of less or equal value for a $3 Fee. If the replacement yarn cost more than the yarn exchanged, buyer must pay the difference. Limit of 2 Skeins, Exchange must take place within 6 months of original purchase. Yarns discontinued by us are ineligible for exchange.
PRODUCT RETURNS: You may return any Item (excluding books, patterns or DVDs) purchased from “Beads & Yarn” in new condition and original packaging for up to 45 days for a full refund* or store credit. Please See RA Form.
Return Shipping** is to be paid by the customer. Returns over $100 are subject to a 10% restocking fee.***
Items found not to be in ‘new’ condition would be returned to the customer, or the return amount would be reduced at the discretion of ‘Beads & Yarn.’
* If the return was part of a purchase that received a discount, the return amount will be adjusted accordingly.
**Beads & Yarn will pay for the returns of merchandise found to be defective, to be included in the refund.
***Beads & Yarn reserves the right to charge up to a 50% restock fee for excessive or habitual returns.
Knitter’s Pride 100% Lifetime Quality Guarantee: If there is a defect in Knitter’s Pride Needle, Hook or Cable purchased from Beads & Yarn, you may return it for replacement. Please See RA Form. Improper use or Damage, accidental or otherwise voids the guarantee. Shipping is not included in the guarantee.
Lykke Needles: Lykke Needles are all handmade. They have permanently etched Numbers and non kink cords. They carry a 5 year warranty from the manufacturer. You may return them for up to 5 years for free replacement if there is a manufacturing defect.
TERMS OF SERVICE: Beads & Yarn Reserves the Right to…
- To cancel or delay large orders.
- Change shipping charges due to fluctuation in cost.
-To change item prices made in error on our website.
We will promptly notify our customer of any changes made before the order is completed!.